October 15, 2018
Letter of recommendation:
I engaged Richard Old's Estate Services to assist my family in clearing out personal belongings after my mother's death in early September. Richard met personally and promptly with me after my request and was caring and honest. I appreciated his explanations and his assistance in determining the value of items left after my family had all claimed personal belongings of sentimental value.
My mother lived in one of Good Samaritan's Twin Homes, and the online auction he held was discrete and very well organized. Items were picked up promptly, and Richard took care of donating or disposing of the rest. This took less than a week. The home was left clean and I was able to check out the remaining day without even running a dust mop!
There is so much to take care of after a person dies. It was such a relief to be able to engage Richard for professional assistance with the personal effects. Just as he promised, I was able to focus on the things I wanted to do, not on the minutia. Now...if I could just get the phone company to confirm the disconnection of her land line and internet, I would be done! They could take a lesson in customer service from Estate Services.
Kathie LaFortune, PT, PCS
PO Box 66
Viola, ID 83872
August 6, 2018
On behalf of all my siblings, we want to tell you how sincerely grateful we are for the competent, thorough, and professional services you and your people performed as we were faced with clearing out my mother's home of 75 years. It was a huge job with an enormous amount of "stuff". You handled the job in a timely manner and completed it all ahead of schedule and with a kindness that made a difficult time so much easier.
We would wholeheartedly recommend your work and organization to anyone without reservation.
With sincere thanks.
L. Polk (Moscow)
Wednesday, July 25, 2018
Subject: Call Rich First
Recently a few of us pitched in to help a friend clean-out his deceased parent’s old house for an estate sale. Now as these things go, this house had a lot of accumulation, a lot of trash but also a lot of valuable items. We ordered a dumpster and started packing stuff out. As the dumpsters filled we were feeling pretty good about all the progress, and thought as soon as this house is properly cleaned out we should call Rich Old for advice on how to proceed with the sale. When the last of four dumpster loads were nearly full someone said, “Maybe we should call Rich now,” so we did, and within a half-hour he was on-site.
An examination of the dumpster did NOT seem to please Rich; in fact, it wasn’t long before we felt obligated to climb into the dumpster to fish out numerous items. And sure enough many of those found their way into the estate sale and sold. What’s more, we were not only losing sales, we were also paying to have salable items hauled off. I hate to think of what else we threw away in those first three dumpsters!
Once on board Rich gave superb advice for our estate sale set-up, pricing, advertising, logistics, and final clean-out. And because of that, even with the early missteps, we had a very successful sale.
So, if you want to get the most out of your estate sale, Call Rich first!
R.C. Johnson, Pullman, WA
June 20, 2018
To Anyone needing Estate Services,
I am writing to highly recommend Richard Old’s Estate Services. I asked him to manage a very large and complicated office project. He described exactly what he would do and how he would do it. During the project, he brought overlooked items to my attention for review. And, he finished the project a week ahead of schedule. It was a huge relief to have these matters handled quickly and professionally. I am delighted with Richard Old’s Estate Services!
Ruth Funabiki, Pullman, WA
May 12, 2018
After a year of illness which left me unable to live in my three story home I needed to put it on the market but was physically unable to do the work necessary to clean out 37 years worth of “stuff”. Estate Services/Dr. Richard Old was recommended to me by several people.
When I contacted Richard I was impressed by his knowledge and straight forward information on what was involved with the process of emptying out my home. Despite being a busy time of the year for homes needing this type of service, Richard was able to schedule my large project into his busy workload. Estate Services was able to complete my project ahead of the projected time and completed as promised and even a bit more with helping me as we went over the finished project.
Thank you Estate Services & Dr. Richard Old!
April 18, 2018
I highly recommend the services of Richard Old / Estate Services.
After the death of our mother the family had to face reality - the things Mom treasured for years were not our treasures. We kept those things that were meaningful for us and did not have to spend time and energy on the lifetime’s accumulation of tchotchkes, kitchen utensils and craft supplies.
Mr. Old was dealing with a tight schedule and incipient flu, but somehow managed to complete the job more than two weeks ahead of schedule.
We especially appreciated Mr. Old’s approach to the disposal of the treasures. Buyers were located for much of it, everything left that could be recycled was, and as little as possible was discarded. It makes us happy to know that many of her treasures can now be treasured by others - and even more happy to have it be quick, efficient and most of all done.
December 3, 2017
Thanks so much for your estate sale service! It saved many hours of labor for me and my siblings. Also, thank you for returning the box of family photos that we missed and your thoughtfulness regarding the old high chair and the desk. I would recommend your services to anyone.
November 20, 2017
To whom it may concern;
We recently used Richard Old's "Estate Services" to clear out my parents home. We could not be happier with his professionalism and the excellent and speedy job he and his team did. The job was completed ahead of time and was completed as desired. We would not hesitate to use Estate Services again and must give them the highest recommendation.
Charise and Shane Lloyd
October 15, 2017
Thank you so much for clearing out our father's apartment at Bishop Place when he could no longer live there. It was a big job--furniture and many odds and ends to take care of. You took care of everything in less than one day, completely to our satisfaction. A special commendation is due because you found some important things, notably keys and a computer external hard drive, that we did not know were there. Thank you for bringing them to our attention. We would recommend your services to anyone looking to clear out contents of a home that are no longer needed.
Cindy Dodgen Schraer
September 29, 2017
When I sold my house this past summer I called Richard Old on July 5th to help with the move. He asked when I needed it done and in a panic told him “last week”! Richard came over the next day to look at my house, that I’d lived in for 20+ years, and garage full. He told me to just take what I want and leave the rest…….even down to that “half of moldy grapefruit in the fridge” just leave it and he’ll take care of it. By July 19th my house and garage were COMPLETELY empty and very tidy. Richard sold what he was able to and disposed of everything else. What I also REALLY appreciated about his service was how socially and environmentally conscious he was. What didn’t sell he donated to a local worthy cause and meticulously separated what was recyclable. I’m very grateful for all Richard did and would highly recommend him to anybody!
Mary Connelly Moscow, ID
Dr. Richard Old Estate Services
John and I appreciate your respectful, skillful and speedy response to our distress signal. As we hurried to prepare our downsizing move from our spacious home to a two-bedroom Senior Living apartment, we were overwhelmed. When our house sold immediately after being listed, our stress level became unacceptably high.
You saved our sanity, professionally addressed our needs and concerns and transformed a messy, cluttered house, leaving it bare, clean, neat and attractive four days before the specified contract deadline. (All this as you sandwiched our tasks between your other already-scheduled commitments).
Oh, yes, you also returned personal items you discovered, but that we had overlooked (including a coin collection). Your services were not only personally sensitive to our needs, they were highly professional, performed ahead of schedule and with panache.
We remember your services with awe and complete satisfaction.
John and Helen Perry Colfax, WA
June 14, 2017
Mother’s house went on the market and sold within days. I needed to move quickly to liquidate her furniture and belongings before the closing date so the buyers could take possession of an empty house.
Richard Old of Estate Services was able to help us meet that deadline on short notice. I signed a contract with him at favorable terms. He completed his work twelve days ahead of schedule. As a bonus, he returned to me personal items—business papers, family photos, and keys—that he discovered. He was careful to leave the house in its same good condition. He even swept out the garage. His services exceeded my expectations.
I recommend Estate Services for timely, reliable disposition of the furniture and personal effects of a loved one. Richard will take care of you.
Steve Rieser Moscow, Idaho
June 16, 2017
Our family cannot thank you enough for your help, not once, but TWICE in the last 10 years, as our parents downsized from the farm to a “house in town” and, recently, to an apartment. Because of the wonderful experience they had with you back in 2007, Mom and Dad were very comfortable when my sister and I suggested that we should contact you again in 2017.
When we talked with you this spring, we appreciated how clearly you spelled out what the process involved and how you would determine which of four outcomes we could expect. You were realistic about potential values and explained why some items are more collectable and in demand than others. You patiently went through every aspect of the contract with us and made all the terms very clear: what you would take and what you would leave; what would happen if you ran across very personal items that you doubted we meant to leave behind; and that we would temporarily be unable to enter the house while you cleared it out – all for very good reasons.
We truly intended to give you a lot more time to do your work, but because our parents’ house sold much more quickly than we expected, we needed fast action to clean everything out. You bent over backwards to work within the confines of our tight schedule. Since the location of the house wouldn’t allow for an on-site estate sale, you used “Plan B” to liquidate our exceptional numbers of “smalls.” We were shocked at how fast you went through everything, grouped it in lots within the house, and got it listed on your website for on-line bids and buyer pick-up – and all without us having to lift a finger.
The next time we entered the house, about 10 days later, it was EMPTY, with the exception of the things noted in the contract AND two small boxes of photos and letters that you instinctively knew we would want. You completed your work several days prior to what we had stipulated in the contract which allowed us much needed time to get the house cleaners in for a major scrubbing.
Richard, you are a PLEASURE to work with. My sister and I will sing your praises to anyone in the same situation as we were just a couple months ago. And we PROMISE to tell potential clients not to clean out ANYTHING out until they have talked to you. We’ll stress that they shouldn’t take things to the dump, or charity, or the recycling center. They need to focus on the things they want to keep, and leave all that other work for you!
With much appreciation, Shannon Krom Kelly (Colfax) & Kristal Krom Kirpes (Colton) on behalf of our parents, John & Kay Krom (Pullman)
May 21, 2017
I just wanted to take a moment to say how much we appreciated your services the past few months. When my father passed in late February, I was deep into the middle of my busiest time of the year at work and having to deal with a house full of “stuff” (100 miles away) was going to be challenging at best. However, you were very flexible with your schedule which allowed for us to quickly coordinate a game plan. From there, you took charge and provided exceptional service throughout the process.
First, you were very helpful in selling 3 (!) cars that would have otherwise been very challenging to dispose of. Once you sent out the emails to your mailing lists, each of the cars was sold very quickly with little to no hassles. Furthermore you facilitated these sales as part of your regular services and did not take any sort of fee/commission for your efforts. Very much appreciated.
Second, with this incredibly wet winter that we’ve had, the house experienced water issues that had never been seen in the 30+ years our family lived there. However, you took the initiative to use a shop vac to suck up water in the house (on multiple days) to avoid any additional damage that might have otherwise occurred. That was much appreciated!
Finally, as part of your standard paperwork you requested that I list out any items that, if found, should be returned to me. Here again, you went above and beyond and in a few instances,reached out to me regarding items not on the list that you thought still might be important to me. That again was much appreciated since we did not have a lot of time to go through the house in great detail.
From start to finish you were a real professional and your services were greatly appreciated. I’d highly recommend you to anyone.
Jason R. Munn
May 18, 2017
Over the past year my elderly mother has required increasing levels of care, from independent living, to assisted living, to now living in a full time care facility. Moving her also involved sorting through and moving her personal and family belongings, and generally dealing with her life represented in an accumulation of things. Each move was a down size for her because there wasn't room for everything in her new home and she had no use for many of the items she may have felt attached to in the past. This left me, my wife and other family members to sort everything out.
During the first move we employed family and friends to sort, store, give away and throw away items from her home. This was a huge job that made the stress of moving her even greater. We wanted to do right for her by taking care of the family items we know she thought were important. In reality, a small percentage of the total were important to her, or family, or family friends.
After giving away or storing prized dishes, photos, a few items of furniture or other "heirlooms", there was just a mountain of stuff. We made countless trips to thrift stores or churches to give away clothes, house hold items and furniture. Ultimately we made many trips to the dump. It was exhausting.
Later in the year she required another move to a higher level of elder care. During this move we employed Estate Services to help us with the process we knew was so draining. We wish we would have used them from the beginning. Richard Old of Estate Services had simple advice, "take everything you want and leave the rest". We only moved or stored the items that my Mom or other family members wanted. After we took care of those belongings we did nothing else. No thrift store runs or trips to the church to help supply the next rummage sale. No trips to the dump. We didn't even have to clean. Estate Services took care of it all. Richard paid us a fair price for what was left and even saved out some priceless family photo albums that we had overlooked.
I used Estate services a second time when I recently closed out my Mom's storage unit. Again, I took the items that were important to her or a family member and left everything else. Estate Services took care of everything, right down to closing out the storage unit. Richard also paid a fair price for the items I left in the unit knowing that he would clean and close out the unit.
I wouldn't hesitate to use Estate Services again. They were great!
April 15, 2017
I felt great relief driving away from our home on April 10, knowing that we had taken what we wanted and left the rest for you to dispose of in a way that was sensitive to us, our community and the environment. We particularly appreciate the speed with which you accomplished your work as our realtor was anxious to get our home on the market. I asked her about the condition of the house when you were finished and she said it was "looking fine" and that she "would whole-heartedly give him a good recommendation."
With sincere thanks,
April 4, 2017
A word about Estate Services-
I am a person who tends to keep “things” and even get a little attached to them. I inherited this trait, not surprisingly, from my father, so going through his things, the old family things, to clear the house after his death was difficult. I’m sure this is the case, at least to some extent, for most people. So many associations and memories, what do you keep, what do you reject, it is daunting. And after that struggle is over, there remains another. Of the things you decided to not keep, there remains the genuine junk (a lot), and those many items which are perfectly good and usable, but that you personally have no use for. What is the “right” thing to do with the working microwave, the book collection, and the multiple sets of tools (when you already have your own)?
The right thing to do is to call Richard. Sorting and identifying the sentimental stuff is stressful enough, it was a pleasure to be able to turn over the physical removal and relocation of the remaining things to him. Remember that some of those remaining items you were tempted to keep, but decided you shouldn’t. It is emotionally easier to walk out en masse rather than to have sell, donate, or landfill your memories one item at a time. Richard gave me the sense that he at least sympathized with these issues, and would do his best not to just trash everything. I found him to be straightforward, pleasant and honest. Despite many days of sorting, my sister and I managed to miss some important photo albums. Richard found and collected those during his clean out and even offered to ship them to us. He started the cleanup while there was significant snow on the ground. He gave me a reasonable completion date, and got done in about half that time, with snow still on the ground. If you find yourself in need of this kind of service, I would recommend without hesitation working with Richard.
Sincerely, Jay Scheldorf Jr.
February 20, 2017
The Clark family would highly recommend Richard Old's estate services. Dr. Old came to the house on a Friday and proceeded with the liquidation of the remaining items from out parents home the next day. The job was completed by the following Wednesday.
He removed all of the items in a timely manner, and we were impressed with how the house looked when the job was done. His professional and courteous manner was appreciated. The Clarks Pullman, Washington
October 8, 2016
To Whom It May Concern:
This is an overdue “shout out” and personal thank you to Richard R. Old, Ph. D., Proprietor of Estate Services. We were panicked as our house sold and our vacate date was bumped up not leaving us time to advertise for a moving sale. He not only personally traveled out to our rural house on a Sunday to assess our situation but then also sent out an email to notify his large list of contacts of our last minute moving sale the next few days. As a result, we were able to sell everything and complete the move in the very short amount of time remaining. He did this out of genuine kindness, not asking for anything in exchange.
We highly recommend his services to any seeking closure with estate or household liquidations.
We are deeply indebted to him and cannot thank him enough!
Jenifer & Larry Bailey
August 9, 2016
I am so grateful for your part in my mother's move! Because of your kindness and your service, we were able to pack up what we wanted and go. You took a great deal of stress off of us, since we were packing, meeting with the lawyer about her finances, meeting with the realtor, doing paperwork for her new home, and making sure that she got to her physical therapy appointments.
As we worked together, I discovered your huge heart and your observance of beauty. You noticed the old trees surrounding the house; you peaked at my paintings in the garage; you logged onto my Facebook page to see more of my artwork. You and I bonded over Latin. Thank you for taking a genuine interest in us as human beings! When I mentioned to you that I would like to give one of my mother's pictures to her neighbor, you gave it to the neighbor yourself, rather than selling it. This gesture, most of all, demonstrated to me that your heart is in your work.
I hope that even though "People get in the way", you realize fully how important your work is. You are so much more than "the trash guy"! You are taking care of people's treasures in the kindest, most thoughtful way possible.
Best of luck.
May, 21, 2016
I wanted to let you know how much we appreciated the service that you provided when you cleaned out our parent's home in Palouse. The job you did was thorough and completed in a timely manner. You were also very considerate and returned some items that you felt we may have missed. The compassion and kindness that you showed was greatly appreciated. I would not hesitate to recommend your services to anyone faced with cleaning out an estate after losing those dear to them.
May 15, 2016
As posted to FaceBook with some of the replies.
Fran Kirschner Petrella
One of the most difficult times in our lives, whether you are an only child or one of a number of siblings, is when a parent dies...having to deal with the "stuff" of their lives, tying up loose ends, deciding what to keep and what to let go of (be it to storage, Goodwill, the trash, or elsewhere). Recognizing that our parents actually had a life separate from ours, discovering things that are remembered and cherished from our childhood ("OMG, did they really keep that all these years?!" or "What were they thinking?" or "I wonder what they were doing/where were they when they picked this up?" or "That couch must be 40 years old.") can be a sad and poignant experience.
We Kirschner "kids" have had to deal with the closing of both our parents' chapters in life; our mom, in 2009, and now our dad, just a week and a half ago. There was one constant in these two events...Richard Old (Estate Services). I want to publicly thank this former classmate of mine, on behalf of my brothers and sister, for helping make those two experiences as painless as possible. "Keep everything you want and we'll take care of the rest" is his mantra. And it's true. He will find a home for those hundreds of books Dad had collected over the years, that we have no interest in, or the clothing, bedding, and shoes we didn't know what to do with, or those tchotchkes or artwork that aren't "our style" and have no sentimental value to us. He is the expert. He conducts his business and interactions with respect and compassion.
If you find yourselves needing to close a chapter in the Pullman-Moscow area, I strongly recommend you call Richard early in the process (509-332-2989). He helped us immensely and we greatly appreciate it. Thank you, Richard.
Fred K Lange Yep - our experience as well from last Fall. An invaluable resource at a difficult time.
Ross McIvor Richard was great after my 3 brothers and I were going through our house after our Dad died. One of those services that allowed us to focus on the personal time together and not have to spend time on how to deal with everything in the house we did not want.
Lois Acuff Richard was a god-send for our family. He is quick, organized, and professional. I too, urge anybody trying to settle an estate in Pullman to call him.
Kristi Smith When I had to bring my mother back to Nebraska about 15 years ago, I had to clean out her house, sent a lot back in a U-haul with my husband, I too am an only child and I was lost, also had to put the house on the market and our realtor told me about Richard. What a God Send, he brought me from tears and distraught to knowing he would absolutely take care of everything. I am forever grateful to him.
Judy Soule Hear, hear! Richard was priceless in helping my parents move from Side St to Bishop Place, and then my mom's move to Portland in 2011.
I am so glad that I was given your business card! You did a wonderful job cleaning out my parents house. It was really great to see you again and we could talk forever about things around Pullman. Thanks again for a job WELL DONE!
April 21, 2016
I am delighted to write this letter recommending the work of Richard Old and his estate management organization We Buy and Sell Stuff. I first encountered Richard through mutual contacts when I was the rector of St. James’ Episcopal Church, and he was assisting the family of one of my parishioners who had died, leaving behind a household that the family needed to organize and empty in preparation for sale. Richard talked to me at length about his process, and his comforting advice on preparing for what would eventually be my own move helped me to plan my last year at St. James.
Once I had made the determination to retire, and had a date set for retirement and departure from my residence, Richard again advised me on how to structure my move. Once my belongings were removed, and my family members had a chance to collect the things they wanted, Richard went to work. For a completely reasonable fee, he set to work emptying the items that I left behind, removing them by selling, recycling and disposing of them efficiently and respectfully, and arranging for a cleaning crew to restore the house and carport for the use of the church. He was able to accomplish all of this within a week of my handing over the key! Since by then I was on the road, he submitted to me photographs of each of the rooms, so that I could have evidence of the work he completed.
Not only did Richard and his team do the work they agreed to do, and do it well, they provided me with serenity for that aspect of my move. He helped me well in advance of the work to imagine how I would accomplish the move-out, and made the last days of my occupancy of the house bearable and even light-hearted.
So thank you, Richard! Thank you to you and your team for the service you provide. Thank you for your professionalism, competence, and your compassion.
The Rev. Mary Beth Rivetti
Dear Richard Old Thank you for your help and guidance in removing furnishings and other items from my mother's assited living apartment at Bishop Place in Pullman. You came on very short notice to complete the dispersal process before the end of the month. Thanks to your assistance, I was able to complete the process on time. You were very gracious to help, even though this was not an estate sale.
Susan B. Roberts
January 7, 2016
On behalf of my family and me, we would like to thank you for helping us with the family’s property estate closure. We are very pleased with how you handled this situation with the work you did in removing the unwanted items, and clearing the house so we could get it ready for sale.
You were true to your word and very efficient in handling our contractual agreement. In the future we will be very happy to recommend Estate Services to any of our family, friends and to serve as a reference.
Don Shrope and Family
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